RESERVATIONS: +590 27 70 94 or 514.928.6356 reservation@idolemresidence.com

Policies

Meet & Greet

Unlike a hotel, Idolem Residence DOES NOT have a front desk to check-into at the building. These are private condominium buildings. Because of this, we meet all of our guests at the building on arrival. This is why the estimated time of arrival and/or flight number and time are required PRIOR to your arrival date.

If driving, please provide where you are driving from and your estimated time of arrival into the city. If flying, we require your flight number and time in advance. If notice is not provided, there might not be an Idolem Residence representative at the property.

After 1 hour the Idolem Residence staff will leave the building and a new appointment will have to be scheduled. If you are lost, call us, we will give you directions to the unit. If the hours' notice has been given, but you are delayed or lost, simply call us and let us know and the charge will be waived at the Idolem Residence.

Check-In/Check-Out Procedures

Check-In time is after 12:00 PM. Early and late check-ins must be prearranged with Idolem Residence. Everyone in his or her party agrees to vacate the property on their registration date of departure by 11:00 AM. Late check-outs must be prearranged with Idolem Residence and may be subject to an additional night charge.

Extensions

Any extensions of your accommodation must be confirmed with Idolem Residence on a space available basis. Please request your extension as early as possible.

Cancellation Policy

Once a reservation is confirmed, we will charge 30% of the total amount of the reservation. Unfortunately this amount is not reimbursable under any circumstances.

Pets

Pets are not allowed at the property.

Building Rules and Bylaws

The guest and any members of his/her party agree to abide by all rules and regulations of the property or building. Idolem Residence reserve the right to evict any guest guilty of misconduct in accordance with the property or building rules and regulations.

Smoking

Many of our suites are non-smoking and in these suites smoking is only permitted outside on the balcony. Please use the ashtrays provided. Evidence of smoking in-suite will result in an immediate fee of $500.00 plus GST charged to the credit card on file.

Rates

All published rates are subject to change without notice. Please reconfirm rental rates when making each reservation.

Safes

Each suite comes equipped with a pass-protected safe. The 4 digit password is will be given at check-in.

Damages

The guest and any member of his/her party will be liable for payment in full for loss of keys or for damages caused to the rental apartment and its furnishings or fixtures through willful neglect or abuse requiring, in the judgment of Idolem Residence or its representatives, replacement, repair, or extra cleaning. This amount will be deducted from your deposit and any balances will be charged to the credit card number on file. All debris, rubbish, and discards are to be disposed of properly in the appropriate garbage area. All damaged or soiled linen, towels and comforters that cannot be reused by the next customer will result in a charge back to your damage deposit or credit card.

Suite Entry

Idolem Residence reserves the rights for their staff to inspect, repair, remodel and maintain all rental units with advance notice wherever possible. In keeping with the rental termination date, the premises may be shown during daylight hours prior to the guest's departure with advance notice wherever possible.

Right to Evict

The guest acknowledges to Idolem Residence that they are renting the location on a day by day basis and failure to abide by the Rules and Regulations can and will result in an immediate eviction without notice.

Lost or Stolen Items

Idolem Residence content and liability insurance does not insure the Guests personal belongings. The Guests own home insurance would cover the loss. Please do not leave valuables in the apartment or your vehicle at any time. Idolem Residence shall not in any event be held responsible for any loss or stolen item.

IDOLEM St-Martin Residence benefits from a privileged
geographical location on the French side, in Mount
Vernon facing the pond of Chevrise, a few minutes on
foot from the nicest beaches of Orient Bay and a
very recent shopping centre.